VERY IMPORTANT UPDATE DUE TO THE CORONAVIRUS OUTBREAK

After taking advice from the NHS we have no alternative but to suspend our pulse oximetry screening service.  This decision has been taken to protect everyone.  You are still welcome to make an order to join our waiting list but PLEASE SELECT PAYMENT BY CHEQUE OR BANK TRANSFER AT CHECKOUT.  We do not need you to make this payment to us until we are able resume this service, but by selecting the alternative payments it means that your order can be processed to join our waiting list.

When this service resumes and we are able to send a testing device to you, we will contact you to arrange payment.  

This Sleep Care Sleep View Screener is an overnight Sleep Screening Test for adults to check for oxygen desaturations.  It is a way of checking that your oxygen levels are remaining in the healthy range, and can be an indicator as to whether people with Sleep Apnoea on CPAP or other treatment (such as oral mandibular devices or positional therapy) are managing their condition well with good therapy, due to the fact that untreated apnoeas often cause oxygen desaturations.

The Sleep Care Device is worn on the wrist and a finger probe is attached to check for oxygen desaturations and pulse rate. 

Below is an example of what may be seen on the report, but the report contains full analysis of any oxygen desaturations recorded:-

IMPORTANT

• This Sleep Screening Test is for Adults only.
• You DO NOT need a prescription for this test.
• The results of the test are confidential, and shall not be shared with anybody else.
• The test is NOT able to identify respiratory pauses so will NOT record apnoeas or hypopnoeas - just oxygen levels only.  (The Full Sleep Screening Test is for this, and that particular test is NOT recommended for people already on CPAP as it would require coming off the treatment, which should only be done under guidance of your sleep clinicians).  Therefore, this is more advisable for people on CPAP.
• Please do not attempt to order the testing equipment until you know you will be in a position to take the test, as it is for ONE night's loan once it arrives with you (unless further nights have been ordered and paid for).  You are paying for the loan of the equipment only, and the subsequent reports which will be sent to you, and it must be returned to us promptly via the stamped-addressed recorded delivery packaging provided.  Failure to send back the kit promptly may incur extra charges before the results are sent!
• This test is for your own information for people who do not have access to their own overnight pulse-oximeter.
• We cannot ship this item out of the United Kingdom.
• It is always advisable to ensure you are treated under the supervision of a registered sleep doctor for your Sleep Apnoea!

ORDERS

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3 pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders.   International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any charges that may be added in your own country.

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before purchase.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do!

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

RETURNS

Masks and most products cannot be exchanged, unless faulty, due to health and hygiene issues, in accordance with the Consumer Contracts Regulations, (as stated in our 'Terms and Conditions' ) and where you will find our return address, so if you are unsure about any product please contact us BEFORE purchase or BEFORE opening a sealed packet.

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage.  This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK and Europe, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of Europe do not pay UK VAT charges, so please leave the the 'zero rate eligibility' box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.