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Terms and Conditions

We undertake to supply Sleep Comfort Accessories for Sleep Apnoea and other related sleep conditions, as well as offering friendly support. 

We can be contacted via email, telephone, text or written correspondence:-

Email:        support@hope2sleep.co.uk
Tel:             0300 102 9711
Mob:          07941 359794

Hope2Sleep
85 Ings Road
HULL
East Yorkshire
HU8 0SD
United Kingdom

Cancellations Rights 

You have the right to return your goods within 14 working days of receipt without the need to give a reason, if the goods are in their original sealed and unused condition they were sent to you in.  Masks and most other products are exempt from refund or exchange due to health and hygiene issues, and in particular cross contamination as they cannot be re-sold. The Consumer Contracts Regulations confirms exemption as follows:-  "in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

We require that any returned goods are sent by registered post at your expense.  In the unlikely event of you receiving faulty goods, then your return postage will be reimbursed to you.

Returned goods should be sent to:-

Returns
Hope2Sleep
85 Ings Road
HULL
East Yorkshire
HU8 0SD
United Kingdom

Where appropriate, a refund will be issued upon receipt of the returned goods, less the cost of the original postage charges to you.

Shipping

We aim to process your order within 24 hours (excluding weekends and public holidays).  There are occasions when products are not in stock with either us or our suppliers, and when such situations arise we endeavour to give a realistic delivery date of any outstanding item with an option to cancel and fully refund you.  If this does happen you will not incur any additional charges. 

  • Shipping costs are determined as per the weight of the items, and all prices are for tracked postage or tracked airmail.
  • For people living near the HU8 OSD postcode area, there is the option for click and collect with no postage charge.  Orders can be collected during office hours of 10am - 4.30 pm Monday to Friday, or by appointment.
  • Masks and expensive items will always be sent via recorded delivery and will need signing for.  
  • You can place products in your shopping basket to find out the total cost of shipping, then if you are not happy with the price you can simply take the products out of the basket.
  • We can ship most products internationally, but all prices are in UK British Pounds and the your bank or Paypal will convert into your currency for you as payment is made.
  • To keep postage prices down and in our efforts to care for our environment, we try to recycle packaging boxes wherever possible.

Should you ever be dissatisfied with the service we provide please e-mail support@hope2sleep.co.uk  or telephone (numbers above).  We will try to resolve any complaint within 5 working days or sooner if possible.

Whilst every care has been taken in compiling this catalogue Hope2Sleep cannot accept any liability for any inaccuracies.

Statutory Rights 

This does not affect your statutory rights as a consumer.