Terms and Conditions
We undertake to supply Sleep Comfort Accessories for Sleep Apnoea and other related sleep conditions, as well as offering friendly support.
We can be contacted via email, telephone, text or written correspondence:-
You have the right to return your goods within 14 working days of receipt without the need to give a reason, if the goods are in their original sealed and unused condition they were sent to you in. Masks and most other products are exempt from refund or exchange due to health and hygiene issues, and in particular cross contamination as they cannot be re-sold. The Consumer Contracts Regulations confirms exemption as follows:- "in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."
We require that any returned goods are sent by registered post at your expense. In the unlikely event of you receiving faulty goods, then your return postage will be reimbursed to you.
Returned goods should be sent to:-
Where appropriate, a refund will be issued upon receipt of the returned goods, less the cost of the original postage charges to you.
We aim to process your order within 24 hours (excluding weekends and public holidays). There are occasions when products are not in stock with either us or our suppliers, and when such situations arise we endeavour to give a realistic delivery date of any outstanding item with an option to cancel and fully refund you. If this does happen you will not incur any additional charges.
Should you ever be dissatisfied with the service we provide please e-mail email@example.com or telephone (numbers above). We will try to resolve any complaint within 5 working days or sooner if possible.
Whilst every care has been taken in compiling this catalogue Hope2Sleep cannot accept any liability for any inaccuracies.
This does not affect your statutory rights as a consumer.