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Terms and Conditions

We undertake to supply Sleep Comfort Accessories for Sleep Apnoea and other related sleep conditions, as well as offering free friendly support and advice.

We can be contacted via email, telephone, text, post or local people can call into our shop/support centre in Hull:-

Email:        support@hope2sleep.co.uk
Tel:             0300 102 9711
Mob:          07941 359794

Hope2Sleep
85 Ings Road
HULL
East Yorkshire
HU8 0SD
United Kingdom

Opening Hours 10 am - 4.30 pm Monday to Friday (or out of hours by mutual convenient appointment time).

CANCELLATION RIGHTS

You have the right to return your goods within 14 working days of receipt without the need to give a reason, if the goods are in their original sealed and unused condition they were sent to you in. 

Masks and most other products are exempt from a refund or exchange due to health and hygiene issues, and in particular cross contamination as they cannot be re-sold. The Consumer Contracts Regulations confirms exemption as follows:-  "in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

We require that any returned goods are sent by registered post at your expense.  In the unlikely event of you receiving faulty goods, then your return postage will be reimbursed to you.

Returned goods should be sent to:-

Returns
Hope2Sleep
85 Ings Road
HULL
East Yorkshire
HU8 0SD
United Kingdom

Where appropriate, a refund will be issued upon receipt of the returned goods, less the cost of the original postage charges to you.

VAT RELIEF

Most of the products we sell are eligible for Zero Rated VAT in the UK and Europe, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

  1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (Sleep Apnoea and Sleep Disordered Breathing, are such conditions, along with other medical conditions which require CPAP, BiPAP or Non-Invasive Ventilation)
     
  2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people

The products on our website are advertised exclusive of VAT, bearing in mind most goods are eligible for VAT relief.  The few products that are not exempt will display VAT in the shopping basket before purchase.

In order to have no VAT charged on your purchase you need to ensure the 'zero rate eligibility' box is ticked and confirm your name, and state your address is 'as per order.'  If the products are being sent to an alternative address, please make sure you state your registered address, as evidence for HMRC.

You can claim VAT relief if you are purchasing on behalf of someone else, but please ensure you state the person's name who the purchase is for and their registered address.

Customers living outside of the UK are not eligible for UK VAT charges, so please leave the  'zero rate eligibility' box ticked.

You cannot claim VAT relief if you are purchasing goods to re-sell.  For customers who need to pay the VAT you must untick the 'zero rate eligibility' box.

SHIPPING INFORMATION

We aim to process your order within 24 hours (excluding weekends and public holidays).  We try to keep the stock levels accurate on our website which can be difficult when we have customers purchasing from our high street shop, so there are occasions when products are not in stock with either us or our suppliers.  When such situations arise we endeavour to give a realistic delivery date of any outstanding item with an option to cancel and fully refund you.  We do not hold up orders of multiple items if a product is not in stock, and we do not charge further postage costs when we need out of stock items at a later date. 

  • Shipping costs are determined as per the weight of the items, and more expensive items are sent via tracked postal service.  All international post is shipped via tracked airmail.
  • For people living near the HU8 OSD postcode area, there is the option for click and collect with no postage charge.  Orders can be collected during office hours of 10am - 4.30 pm Monday to Friday, or by appointment.
  • Masks and expensive items will always be sent via recorded delivery and will need signing for.  
  • You can place products in your shopping basket to find out the total cost of shipping, then if you are not happy with the price you can simply take the products out of the basket.
  • We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  Please note that we cannot be help responsible for any additional costs incurred when the product reaches your own country.
  • To keep postage prices down and in our efforts to care for our environment, we try to recycle packaging boxes wherever possible.

Should you ever be dissatisfied with the service we provide please e-mail support@hope2sleep.co.uk  or telephone (numbers above). We will try to resolve any complaint within 5 working days or sooner if possible.

Whilst every care has been taken in compiling this catalogue Hope2Sleep cannot accept any liability for any inaccuracies.

STATUTORY RIGHTS

The above does not affect your statutory rights as a consumer.