This new Cara CPAP Nasal Mask by the reputable German company, Löwenstein Medical, whilst cost-effective, this in no way is at the expense of quality, and in fact it you view the videos you can also have a couple of minutes of entertainment watching how virtually indestructable the mask is!   Apart from winning an award, the mask has proven to be so popular that Löwenstein have also now brought out a full face version for mouth breathers.

Hope2Sleep's Observations:-

• Very light mask with soft cushioning.

• Although there is a forehead support, it only gently rests on the forehead, and some people will find it actually doesn't need to touch the forehead at all.  The arm to the forehead support has been designed at an angle quite a way from the face, and  it may also be possible that there is enough space behind this arm to wear reading glasses (although people may wish to remove them before sleep in which case they would need to release the upper part of the mask's headgear).

• Very cost-effective compared to the market price of quality masks.

• There are no clips needed to the upper part of the headgear, and there are 2 different options for feeding the upper straps through the slots, depending on which works best.

Löwenstein Medical say:-

The lightweight CARA mask features a softly supple cushion with exact fit, a quiet diffuse exhalation system and other details that make life easier.

Advantages of CARA:

• Very soft, supple mask cushion.
• Lightweight at only 58-60 grams.
• Small, quiet and diffuse exhalation system.
• Headgear is OEKO-TEX STANDARD 100 certified.
• Color-coded headgear with intuitively used clips and EasyGrab.
• Ball-and-socket joint for freedom of movement.
• Extremely durable material.

Soft...

The first impression is good and lasting. The soft and supple mask cushion fits snugly and hugs the contours of the face, making it optimum for long wearing comfort even without a forehead cushion.

Quiet...

The exhalation system located near the ball-and-socket joint has proved itself over the years.  The slotted openings yield a diffused air flow that does not disturb patient or bed mate whilst  the closed upper area prevents air from flowing toward the patient’s eyes.  The system has been perfected in the CARA family of masks.  The limited number of parts simplifies operation, reduces the mask’s weight and relieves the strain on the environment with less material production and disposal.

The Cara Nasal Mask is available in either XS, S/M or M/L and comes complete with the headgear and lower strap clips.  

There is no downloadable template, but the cushion sizes are as follows:-

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.