Terms and Conditions
We undertake to supply Sleep Comfort Accessories for Sleep Apnoea and other related sleep conditions, as well as offering free friendly support and advice.
We can be contacted via email, telephone, text, post or local people can call into our shop/support centre in Hull:-
Opening Hours 9.30am - 5.00pm Monday to Friday (or out of hours by mutual convenient appointment time).
You have the right to return your goods within 14 working days of receipt without the need to give a reason, if the goods are in their original sealed and unused condition they were sent to you in.
Masks, CPAP machines and and most other products are exempt from a refund or exchange due to health and hygiene issues, and in particular cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:- "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."
We require that any returned goods are sent by registered post at your expense. In the unlikely event of you receiving faulty goods, then your return postage will be reimbursed to you.
Returned goods should be sent to:-
Where appropriate, a refund will be issued upon receipt of the returned goods, less the cost of the original postage charges to you.
Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-
Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.
We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link:-
The products on our website are advertised exclusive of VAT, bearing in mind most goods are eligible for VAT relief. The few products that are not exempt will display VAT in the shopping basket before purchase.
For most products which are eligible for zero rated VAT, in order to have no VAT charged on your purchase you need to ensure the 'zero rate eligibility' box is ticked and confirm your name, and state your address is 'as per order.' If the products are being sent to an alternative address, please make sure you state your registered address, as evidence for HMRC.
You can claim VAT relief if you are purchasing on behalf of someone else, but please ensure you state the person's name who the purchase is for and their registered address.
Customers living outside of the UK do not have to pay UK VAT charges, so please leave the 'zero rate eligibility' box ticked. However, unfortunately we cannot be responsible for any tax related charges you may receive in your stated country of delivery.
You cannot claim VAT relief if you are purchasing goods to re-sell. For customers who need to pay the VAT you must untick the 'zero rate eligibility' box.
Should you ever be dissatisfied with the service we provide please e-mail email@example.com or telephone us on 0300-102-9711. We will try to resolve any complaint within 5 working days or sooner if possible.
Whilst every care has been taken in compiling our online shop Hope2Sleep cannot accept any liability for any human or manufacturer inaccuracies.
CPAP Machines are a prescription item and we cannot release them until we have a prescription or signed permission from your sleep clinic.
If you do have a prescription already, you can email it to us at firstname.lastname@example.org or send it via post to the address on our 'contact us' page
If you do not have an existing prescription we have a downloadable form on the link below. Please fill in your name and address on the form which can then be taken to, sent to or emailed to your clinic, as without approval we cannot release any CPAP machines.
As soon as we have this permission you can purchase a CPAP machine, or we will send your machine if you have already placed your order. Please email the completed form back to us as soon as possible after placing an order to email@example.com so that we can arrange delivery to you.
Please note that if your clinic have instructed us to change any settings on the machine, this will be done by us prior to sending the CPAP out to you.
CPAP Masks are NOT a prescription item so no approval is needed.
The above does not affect your statutory rights as a consumer.
0300 102 9711