IMPORTANT UPDATE 

Your order guarantees you a place on our waiting list which does vary on demand (approximately a week or two under normal circumstances or longer when demand is high), and before your place comes up we will contact you  with the relevant forms we require completing before sending the equipment.

The sleep apnoea screening device we send out will either be the Stowood Black Flash recording monitor or the S-Med Resp Eco - both of which are worn around the waist with a finger pulse oximeter attached to the finger and breathing cannulas which is the most accurate way of checking for sleep disordered 'breathing.' 

We need to contact you before sending out this expensive equipment to ensure you are available to take the test immediately and will be in to receive delivery which requires a signature, so please ensure you give us both an email address and telephone number where we can reach you quicker. If we cannot get hold of you we will contact the next person on the waiting list until you reply to our email or voicemail.

Our screening test is a Diagnostic Sleep Apnoea Screening Sleep Study  for adults who suspect they are sufferers of obstructive sleep apnoea, and the diagnosis is carried out by a qualified sleep consultant.

This sleep study is not a diagnosis for UARS, and in fact no home sleep study equipment can do that, even based on RERA's (respiratory effort related arousals) which some equipment provides, although the sleep consultants manually scoring our results can often see if UARS is suspected.  The gold standard diagnosis for UARS is Esophageal Manometry (Pes) or at the least a Drug-induced Sleep Endoscopy.  It should also be stated that many people who believe they are suffering from UARS are surprised to discover they actually have sleep apnoea, so a sleep study is certainly worth investigating first.  Please see our information page on UARS (Upper Airways Resistance Syndrome).

The results will will be manually scored by a qualified and highly regarded independent registered Sleep Consultant with many years experience, who will provide a clinical diagnostic report with recommendations, or if sleep apnoea does not show up, advice will still be given.  You will also be given free support by our charity throughout this process.

Once you have the results of your sleep study and, if sleep apnoea shows up, you can take the results to your GP who should then refer you to your local sleep clinic.  The diagnostic equipment we use is the same diagnostic equipment used in many UK sleep clinics, but depending on the sleep clinic they may still want to do a repeat sleep study, although some are happy to use the results from this private sleep study.  Alternatively, and especially during this COVID-19 pandemic we are facing, if obstructive sleep apnoea is diagnosed and  CPAP is recommended by the sleep consultant and you are struggling to get a referral to a sleep clinic, you can purchase the equipment yourself, for which we are more than happy to help you with.  For an example of costs, see this page on our website for the CPAP machines www.hope2sleep.co.uk/cpap-machines and you will also require a suitable mask - again we will do our best to advise you on the type of mask you would need.  You can also book an appointment for a CPAP set-up and mask fittings after diagnosis. If you did take this private route, we would still advise you to be referred to a sleep clinic when you are able to, so that you are treated and monitored under the supervision of qualified sleep clinicians.

If you've not already seen our page on the signs and symptoms of sleep apnoea, please go to this link on our website https://www.hope2sleep.co.uk/sleep-apnoea-information.html where you will also see that untreated sleep apnoea is most certainly a big risk factor to a person's health, hence why we offer this service.

CPAP machines are a medical device requiring a prescription/diagnosis for a very good reason which is why they should only be purchased following a sleep study like this one we provide, with a diagnosis by a qualified sleep consultant.  There are different types of CPAP machines needed for different patients, depending on many factors, so purchasing the wrong kind of machine can actually make the sleep apnoea worse on some occasions, or may not even resolve the problem.

IMPORTANT INFORMATION

Due to the fact this sleep screening test is very popular, sometimes there is a delay before we can send a device out, but you will be added to our waiting list and informed via email or telephone when to expect it and also sent given a tracking number.  

• This Sleep Study is for diagnosing Obstructive Sleep Apnoea in Adults only.
• You DO NOT need a GP referral for this test.
• Any personal details which are required in order to take this sleep study will not be shared with anyone else, apart from the registered independent sleep consultant, in order to diagnose or report back to you with the results.
• The results of the sleep study is confidential, and shall not be shared with anybody else without your instructions and permission.
• This particular test is NOT recommended for people already on CPAP as it would require coming off the treatment, which should only be done under guidance of your sleep clinicians. 
• You can hire the equipment for an extra night which is actually advisable, with separate reports created, as do bear in mind that separate nights recordings would rarely show up the exact same results, as the severity of sleep apnoea often varies from night to night, depending on medications taken, certain foods eaten, alcohol consumption, body temperature, allergies, and nasal stuffiness etc.
• Please ensure you use and then return our device promptly, as this slows down the process and is unfair on those waiting.
• You are paying for the loan of the equipment only, and the subsequent report(s) which will be sent to you, and it must be returned to us via the stamped-addressed recorded delivery packaging provided.  Failure to send back the kit promptly may incur extra charges before the results are sent! 
• We do not ship this item out of the United Kingdom.
• It is always advisable to ensure you are treated under the supervision of a registered sleep doctor for a diagnosis of sleep apnoea, and we always advise this where it's possible.

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.