This CPAP Moisture Therapy Cream has been designed specifically for the CPAP/APAP/BIPAP/Ventilator and Oxygen Mask Users as it contains NO Petroleum Based Ingredients, which should NEVER be used with the masks.  It is also free from alcohol which damages the mask cushions!

The cream helps prevent and heal skin problems such as chafing, irritation, dryness, soreness or cracking from using a nasal or full face mask, and can be used WITH the mask and applied to the areas where the mask meets the face.  Many people who previously used night cream now use this instead to keep their skin moisturised!

For nasal pillows the cream can be applied to the outside and inside of the nostrils before inserting the pillows.  The cream can be used as often as needed to form a resilient moisture protective barrier, and many users are reporting their masks seal better after applying the cream to the area where the seal meets the face, which is possibly due to the cream's thick consistency. 

For any mask sores it is also advisable to apply the cream several times a day until the skin has healed, and then continue use at night with the mask to prevent a flare-up.  Incidentally, the cream has other uses for skin issues and many people keep a tube in the medicine cabinet for general use!

Below is a genuine image a parent sent us after just a day or so of using the cream, and she has kindly given us permission to share this to help others:-

Each 1 oz Tube contains Aloe Vera, Emu Oil and Vitamins, and a tube of this cream does appear to go a long way with most people.

SAFETY WARNING:-

DO NOT use any Petroleum-based products on your masks, such as Vaseline or Vicks, as apart from damaging the masks there is a risk that sometimes inhaling fat-based substances (lipoids) like petroleum jelly or mineral oil for prolonged periods can cause lung problems - in particular Lipid Pneumonia!

ORDERS

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3 pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders.   International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any charges that may be added in your own country.

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before purchase.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do!

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

RETURNS

Masks and most products cannot be exchanged, unless faulty, due to health and hygiene issues, in accordance with the Consumer Contracts Regulations, (as stated in our 'Terms and Conditions' ) and where you will find our return address, so if you are unsure about any product please contact us BEFORE purchase or BEFORE opening a sealed packet.

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage.  This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK and Europe, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of Europe do not pay UK VAT charges, so please leave the the 'zero rate eligibility' box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.