The Ventura Total Full Face Mask by the Lowenstein Group is a welcome addition to the other similar well-known FitLife Mask by Philips Respironics, and these total face masks are particularly beneficial for patients prone to nasal bridge sores, during times of sinus infections, colds, dental pain or surgery on the nose and face, as it's at times like these when masks can become intolerable with the affected area.

This vented version of the Ventura is for adult patients over 20 kg using CPAP, Bi-level and non-invasive ventilators.

Hope2Sleep's Observations:-

• No marks across the front of the face from the mask or straps, due to it sealing around the edge of the face where there is less pressure-sensitive areas.
   
• Especially helpful for people who have trouble with nasal bridge sores and discomfort.
   
• Clear line of sight, as some masks can push the skin underneath the eyes, therefore, causing the eyes to half close.
   
• Skin moisturisers etc can be used again (apart from at the very edge of the face), as the mask makes no contact with the skin, and therefore 'normal off-the-shelf' skin products will not damage the mask. (Always check any skin moisturiser is safe for breathing though when wearing an mask, as contents containing petroelum jelly are not!  See our Help Section).
  
  
• Can still be used for side sleepers (the preferred position for sleep apnoea sufferers) by sleeping at the edge of your pillow (See our Help Section regarding pillows).
   
• The cushion around the edge is nice and soft.
   
• Easy to clean due to no small fiddly parts (the cushion is attached to the mask).
   
• Minimises air from blowing on and annoying bed partner.
   
• You can also see on the official image that the mask is tucked under the chin which can be very helpful for patients whose jaw recedes as traditional full face masks that are positioned on the chin can push the jaw further back which results in a loss of seal.
   

Lowenstein Group (WilAmed) say:-

Successful treatment, thanks to clear view of mouth and nose.

The Ventura Total Face masks from WILAmed were developed and produced with the patient’s comfort in mind. They are less intimidating than other full face masks because the masks are clear and open. 

The design makes it easier to treat anxious or claustrophobic patients.   

Product features at a glance:

• Three different (angled) versions
• Headgear
• Available in three sizes (S, M, L)
• Suitable for patients who breathe through the mouth  or those who have oligodontia
• Compatible with all conventional CPAP and non-invasive  ventilators
• 360 degree Mask Swivel

Important benefits for patients and clinicians:

• Clear, open view in all directions

• Ultra-soft, surgical-grade silicone cushion for lower pressure and a soft fit that covers the entire face   

• Highly developed design minimizes pressure marks on the face during those requiring long-term mechanical ventilation

• Four-point mask strap conforms to the natural shape of the head

• Contains no DEHP, PVC or latex

• MRI-safe; can be used with MRI-compatible ventilators 

• For adult patients weighing more than 20 kg

• Low dead space results in low CO2 build-up.

• Anti asphyxia valve

• Quick Release mask tube connector

• ETCO2 Sampling port

• Nasogastric port (NG)

• Quick Release strap buckles

• 360° rotating mask elbow

The Ventura is supplied in either Small, Medium or Large. Unfortunately, the manufacturer doesn't supply a mask template sizing guide, so we have measure the length of the mask, which is the most important size in our effort to help.

PLEASE NOTE: If you have previously used the similar FitLife Mask by Philips Respironics, the Ventura mask sizes are NOT THE SAME so please check carefully for the sizing below.

Measure above the eyebrows, and in case the above image isn't displaying for you, the sizes of the mask length from the top (positioned above the eyebrows) to almost the bottom of the cushion (which is where it will rest before tucking under the chin) are as follows:-

Small:       13 cm approx length from top of the mask - supplied with headgear

Medium:  15 cm approx length from top of the mask - supplied with headgear

Large:       17 cm approx length from top of the mask - supplied with headgear

Important Cautions:

The Ventura Mask may not be suitable for patients with the following conditions:-

Impaired cardiac sphincter function, excessive reflux, impaired cough reflex, hiatus hernia, eye diseases or after eye surgery. It should not be used if the patient is unresponsive, obtunded or unable to remove the mask.

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.