Citrus II CPAP Mask Wipes, suitable for cleaning and deodorising all types of CPAP, BIPAP, APAP or Oxygen Therapy Masks and Accessories (can even be used on other medical equipment, such as wheelchairs, canes and walkers etc).

We have been selling this brand for many years, and whilst they are not the cheapest on the market, based on our own opinion (and use) along with most genuine reviews being 5 stars, we really wouldn't hesitate to state they are simply the best!

Cleaning is a top priority for your masks and nasal cushions, to ensure your mask is completely free from facial oils which helps prevent mask leaks, as well as obvious hygiene issues.

These wipes contain NO ALCOHOL and are SOLVENT FREE. They are made solely from natural ingredients (corn, citrus and coconut), and are designed for daily use to gently remove dirt, oils and organics from masks and tubing without leaving any after-odour.  Each wipe is ample big enough to clean not just the mask, but also wipe over the machine.

You simply wipe the mask (without having to dismantle the parts everyday), machine, nasal cushions etc., and leave to air dry - all ready for your next use!  For people who use mask liners which stick to the mask, these wipes can be used to wipe the liner to freshen it and then use the remainder of the wipe on the exposed parts of the mask.

These wipes can also be safely used on other medical equipment, and as well as their thorough cleaning, also leaves a nice smell (assuming you like citrus of course).

Other users of this product (including ourselves) have commented their masks seal better after using them, and also prolong the life of the masks. We cannot rate them highly enough!

Options:-

• One tub of 62 Wipes in a handy dispenser tub (convenient to leave in your bedroom by your machine). 
• 14 individually-wrapped Wipes which although a more expensive way of buying these wipes, are very handy for holidays and travel, as the sachets can be slipped in your luggage easily, adding hardly any weight or barely taking up extra space.  Due to them being individually packaged they will not dry out.

IMPORTANT - The CPAP manufacturers themselves warn against using baby wipes or antibacterial wipes, along with any other product containing alcohol and moisturising additives.  Alcohol and harsh chemicals will damage the masks, and moisturising additives can cause mask leaks in the same way that facial oils do.  Also bear in mind some products are unsafe for breathing!

It is also worth noting that the baby wipes advertised these days claiming they contain no additives, comprise of 99.9% of water, so are not strong enough to remove facial oils, clean saliva or germs, so these are not recommended either!

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any charges that may be added in your own country.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage.  This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.