These are the top of the range Prisma SmartMax APAP (automatic pressures) and Prisma SoftMax CPAP (fixed pressure) machines by Lowenstein Medical (previously known as Weinmann) who are a quality German manufacturer of CPAP, anaesthesia workstations, neonatal ventilators, ICU-ventilators, sleep diagnostics and high quality masks (also available on our website). Lowenstein do have a big range of different CPAP and non-invasive ventilator models and it is these 'max' series which are the white machines in the Prisma line.

For ease of understanding the difference between the machines, the 'SMART' relates to the APAP machines (which means they operate at auto pressures, depending on a patient's need to treat 'automatically') and the 'SOFT' is referring to fixed CPAP pressures which need to be set via monitoring/titration by a sleep consultant or sleep clinician. Both machines look identical with just the different names printed (Prisma Smart or Prisma Soft).

CPAP and APAP Therapy with Fully Integrated Connectivity

Both the Prisma SoftMax (CPAP) and Prisma SmartMax (APAP) have modern, reliable CPAP and/or APAP therapy featuring integrated connectivity with diverse interfaces (SD, PSG, LAN, internal Bluetooth, internal modem), precise event detection and a high level of patient comfort. (The Prisma SoftMax can only be run at fixed CPAP pressures, but the Prisma SmartMax is mainly run on automatic pressures, but has the option to run on fixed CPAP mode as well).

(To help with any confusion of Prisma CPAP models on other websites, Lowenstein also have the white Prisma SoftPlus and SmartPlus versions but the Plus versions do NOT come with a built-in modem for remote telemonitoring for clinics or other healthcare providers to be able to remotely access the CPAP therapy results' This is why we only supply the Max versions - SoftMax and SmartMax machines which come with a built-in modem).

Both the SmartPlus and SmartMax, as well as having the built-in modem, also have integrated Bluetooth for data transmission to the Prisma APP for patient self-management which is available for both IOS and Android.

Screenshots of App Examples

The Prism App is simply one of the best and with these both these SoftMax and SmartMax CPAP and APAP machines, you are even able to control some comfort features from within the app. More information and download links are available by CLICKING HERE.

The most important features at a glance:-

• Prisma SmartMax APAP (auto pressures)

• Prisma SmartMax APAP (auto pressures) with Prisma Aqua Humidifier

• Prisma SoftMax CPAP (fixed pressure)

• Prisma SoftMax CPAP (fixed pressure) with Prisma Aqua Humidifier

Included in the box for both machines are:-

• 15 mm Slim Hose

• Power Supply and 3-pin Power Lead (plus European 2-pin Power Lead)

• 2 Spare Coarse Dust Filters (and 1 pre-fitted in machine)

• SD Card

• Carry Bag

Optional extras available separately:-

• Fine Disposable Pollen Filter

• Heated Hose

• Prisma Aqua Humidifier

• Plus other optional extras and replacement accessories.....

Basic Specifications:-

Dimensions (W x H x D) 170 x 135 x 180 mm
Weight 1.34 kg
Electrical Rating Max 40 VA
System interface 24 V DC max 5 VA
Power consumption in :       240 V             100 V

• Operation:                    0.16 A            0.36 A
• Standby:                      0.035 A         0.061 A

Mean Sound Pressure Level approx. 26 dB(A) at 10 cm H20
Pressure Range 4-20 cm H20
2 Year Warranty

Click to download Full Specification Brochure

Click to download Prisma SmartMax and SoftMax Manual

IMPORTANT NOTE:-

CPAP is a prescription item and we CANNOT sell one without signed approval from your sleep clinic, CPAP prescription or proof of diagnosis.  If you require a form to give to your clinic prior to or after ordering, please click on the following link to download the form:-

Click here to download Prescription Form

Please fill in your name and address on the downloaded form which can then be taken to, sent to or emailed to your clinic, as without approval we cannot release any CPAP machines.  If your clinic have instructed any specific settings, these will be set up before the machine is despatched to you.

Please email the completed form back to us as soon as possible after placing an order to sales@hope2sleep.co.uk so that we can arrange delivery to you.

Setting Up Prisma SmartMax and Prisma SoftMax

(Please note the video shows the black machines and it is the white 'Max' ones on this listing, but same setup)

Adjusting Comfort Settings on Prisma SmartMax and SoftMax

(Please note the video shows the black machines and it is the white 'Max' ones on this listing, but same setup)

Introduction to the Prisma App 

Important Note - please listen carefully as the video explains that only the white Prisma SmartMax and SmartPlus machines can be paired with the Prisma App due to their built-in modem. The black PrismaLine series and black Prisma Smart and Soft can only be paired with the Prisma App if they have an external modem attached. 

Click Here to be directed to a full series of Prisma App tutorial videos available on Lowenstein's YouTube Channel

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.

CPAP and APAP Machines are a prescription item and we cannot release them until we have signed permission from your sleep clinic or a prescription from a sleep professional.

If you do have a prescription already, you can email it to us at sales@hope2sleep.co.uk or send it via post to the address on our 'contact us' page

If you do not have an existing prescription we have a downloadable form on the link below.   Please fill in your name and address on the form which can then be taken to, sent to or emailed to your clinic, as without approval we cannot release any CPAP machines. 

As soon as we have this permission you can purchase a CPAP machine, or we will  send your machine if you have already placed your order.  Please email the completed form back to us as soon as possible after placing an order to sales@hope2sleep.co.uk so that we can arrange delivery to you.

Please note that if your clinic have instructed us to change any settings on the machine, this will be done by us prior to sending the CPAP out to you.

Click here to download the Prescription Form

CPAP Masks are NOT a prescription item so no approval is needed.

If you have any queries before or after purchase of a CPAP machine, please contact us on sales@hope2sleep.co.uk or telephone our local number during office hours on 01482 374181 or the charity line on 0300 102 9711.