Hope2Sleep says.....

This newest addition to the Wisp Family truly deserves its' own featured page in our shop, and we are delighted for the children that Philips Respironics have taken this Wisp Paediatric Nasal Mask a step further, by providing an opportunity for the children to build a friendly relationship with their 'Jacky Giraffe' mask, and as well as relying on 'Jacky Giraffe' to provide them with the safe sleep and comfort they deserve, during their waking hours they can also watch the 'Jacky Giraffe and Friends' animated cartoon adventures.

We hope that Philips Respironics  will add more masks to this range, and perhaps other manufacturers will do similar, as anything to encourage the children to wear the masks is good.  In fact we've already had adults asking if there are plans to extend this range for them!

There is also a very informative Parent/Carer Guide which you can download by CLICKING HERE.

The Paediatric Wisp is for babies/children weighing a minimum of 22 lbs, and it's difficult to assess an upper age limit, but would probably be suitable up to around 7 years old.  For children older than this there is the Youth Wisp Mask available.

Philips Respironics say.....

Minimal Contact - MAXIMUM Comfort:-

Get the comfort and performance of the Wisp minimal contact nasal mask— designed specifically for children.

Over the years, adult masks have become smaller, lighter, and less intrusive, whilst paediatric masks have largely remained the bulky masks of the past.

This Wisp paediatric applies a child-friendly fabric pattern, a modifed cushion curvature, and family support tools to provide a positive experience for your smallest patients. Now, with the availability of Wisp pediatric, Wisp youth, and Wisp minimal contact nasal masks, the Wisp platform serves infants to adults, providing continuity and consistency in their therapy experience.

Unique Design for Unique Patient Needs:-

• The cushion, frame, and headgear are designed to fit the specific sizing and bone structure of paediatric patients.
• The three cushion sizes are designed specifically for young children.
• A Leak Correction Dial lets parents adjust the mask without removing it or waking the child.  (Turn it to the right or left if leaks occur while the child is sleeping to readjust the fit of the cushion on the face. This widens the angle of the front of the frame, gently nudging the cushion closer to the face).
• An open line of sight allows children to comfortably wear the mask during their normal daily activities.
• Rotating Elbow for freedom of movement - featuring a quick release design.
• Cushion Design, features auto-seal groove technology - delivering minimal contact and a snug seal.
• Click-fit Headgear Clips with Adjustable Straps, providing quick and easy fitting and adjustment.
• There is a loop on the giraffe-patterned tube, giving the option to angle the tube over the head and away from the front of the body (see the fitting video below).

The Paediatric Wisp comes as a Fit Pack which includes:-

• All 3 sizes of Nasal Cushions - Small Child, Medium Child + Large Child
• Giraffe-design Fabric Frame
• Giraffe-design Fabric Headgear
• Small Slim Tubing (which connects to the CPAP or ventilator's main hose).
• Giraffe-design Fabric Hose Cover with loop to wear the small tubing over the head if required.

All the replacement accessories are available for this mask under separate listings.

Click here to download the Information Guide with useful information.

ORDERS

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3 pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders.   International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any charges that may be added in your own country.

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before purchase.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do!

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

RETURNS

Masks and most products cannot be exchanged, unless faulty, due to health and hygiene issues, in accordance with the Consumer Contracts Regulations, (as stated in our 'Terms and Conditions' ) and where you will find our return address, so if you are unsure about any product please contact us BEFORE purchase or BEFORE opening a sealed packet.

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage.  This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK and Europe, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of Europe do not pay UK VAT charges, so please leave the the 'zero rate eligibility' box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.