Hope2Sleep say:-

This new DreamWisp Nasal Mask is yet another welcome addition to Philips Respironics' 'Dream Family' with the very popular hose attachment at the top of the mask instead of hanging below like on most masks.  Many people already own the popular CPAP Hose Lift and these 'top of the mask hoses' are a perfect match with the Hose Lift  so that just enough length of hose can be hung down to enable people to turn over in the night, which  means the hose has a far less chance of getting in the way to disturb sleep or cause mask leaks.

There are 2 exhalation ports which helps cut down on the noise during exhalation, and any sleeping position (including stomach sleeping) should be easier with this DreamWisp mask.

The original Wisp Mask has been popular for several years, due to the minimalistic nasal cushion, and our own reviews, on the day of writing this, are 5 Stars.  We certainly hope that this new DreamWisp Mask will prove to be just as (or even more) popular as its predecessor! 

Mask Features

For new users of the DreamWisp Mask there is a fitpack version containing small, medium and large cushions to help people select their size.  These cushions are expected to fit the majority of people, but on the rarer occasions when a petite or extra large size cushion is needed, these can be purchased separately.  The fitpack also contains medium headgear, but this does also come in small or large size, and again can be purchased separately when needed.

The fitpack also contains a medium frame connector which slots in at the top of the frame faceplate.  There are two others sizes of the frame connector available separately in a small or large, and this frame connector is to enable people get a better fit.  For example, if the frame  faceplate seems a little tight or small then the large frame connector would probably give a better fit by making the faceplate larger.  Likewise, if the frame faceplate seems a little large, then the small frame connector will help by making the faceplate smaller.   (See diagram below)

DreamWisp Faceplate and Frame Connectors in 3 sizes to make the Frame Faceplate larger or smaller

Once people know their correct size of mask cushion, the DreamWisp mask can be bought in that particular size - petite, small, medium, large or extra large, but the beauty about this mask is that all the parts can be purchased individually as and when needed, rather than a whole new mask each time.

All options of the mask come with a small pair of Fabric Wraps for added face comfort if needed from the frame faceplate.

Like the DreamWear Nasal and DreamWear Full Face masks, this new DreamWisp is cleverly designed so that when sleeping on your side with the faceplate frame on the pillow, the air will be redirected through the other side of the frame so there is no loss of pressure.

Philips Respironics say:-

DreamWisp has been designed to help patients sleep comfortably with every turn.  Marrying the freedom of DreamWear’s revolutionary top of-the-head tube design with Wisp’s proven over-the-nose auto seal cushion, creates a mask that lets patients sleep how they want without having frontal tubing in the way.

Top of the Head Tube

Patients can sleep in any position they desire—on their stomach, side, or back - without having the hose in front of their face.

Minimal Headgear Design

DreamWisp delivers airflow within the frame, provides an open line of sight and uses smaller footprint than traditional nasal masks.

Easy-to-use Magnetic Clips

Magnetic clips enable quick assembly and release of the headgear which can be especially useful for patients who have dexterity issues.

Minimal Contact Nasal Cushion

Proven Wisp cushion technology provides minimal contact with the face while creating an optimal seal for patients as they sleep.

The DreamWisp Mask is available in the following options:-

Important Notes:-

The Headgear Clips contain Magnets

As of August 2022, Philips Respironics is updating its existing contraindications and warnings to the following:

Contraindication:  Use of the mask is contraindicated for patients and their household members, caregivers, and bed partners that may be in close vicinity to patients using the masks, that have implanted devices that may be affected by magnets, including but not limited to:

• Pacemakers
• Implantable cardioverter defibrillators (ICD)
• Neurostimulators
• Magnetic metallic implants/electrodes/valves placed in upper limbs, torso, or higher (i.e. neck and head)
• CSF (cerebral spinal fluid) shunts (e.g., VP (ventriculo peritoneal) shunt)
• Aneurysm clips
• Embolic coils
• Intracranial aneurysm intravascular flow disruption devices
• Metallic cranial plates, screws, burr hole covers, and bone substitute devices
• Metallic splinters in the eye
• Ocular implants (e.g., glaucoma implants, retinal implants)
• Certain contact lenses with metal
• Implants to restore hearing or balance that have an implanted magnet (such as cochlear implants, implanted bone conduction hearing devices, and auditory brainstem implants)
• Magnetic denture attachments
• Metallic gastrointestinal clips
• Metallic stents (e.g., aneurysm, coronary, tracheobronchial, biliary)
• Implantable ports and pumps (e.g., insulin pumps)
• Hypoglossal Nerve Stimulators
• Devices labelled as MR (magnetic resonance) unsafe
• Magnetic metallic implants not labelled for MR or not evaluated for safety in a magnetic field

Warning:  Magnets with a magnetic field strength of 400 mT are used in the mask. With the exception of the devices identified in the contraindication, ensure the mask is kept at least 6 inches (approx. 15.24 cm) away from any other medical implants or medical devices that can be impacted by the magnetic fields to avoid possible effects from localized magnetic fields.  This includes household members, caregivers, and bed partners that may be in close vicinity to patients that use the masks.

For more information please CLICK HERE to download the full document.

Click here to download the DreamWisp Fitting Guide

DreamWisp Introduction and Fitting

DreamWisp Leak Adjustments

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any delays at Customs at your end, or charges that may be added in your own country, such as customs fees and import tax on delivery, which are determined by your country’s import laws and are beyond our control. Therefore, it is the customer’s responsibility to pay these charges, and certain courier companies will not be able to deliver the goods to you without pre-payment of any charges. From our experience, it appears to be randomised as to which parcels incur extra charges, but please know that all accompanying paperwork is filled in correctly when shipping and there is nothing more we can do, as much as we'd like to.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage. This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition that the medical profession treats as a chronic sickness, that is a long term health condition" (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
2. "The goods or services are for the personal or domestic use of the customer."

Please note, you do not need to be registered as disabled or in receipt of any other benefits in order to be eligible for VAT relief - you only need to meet the criteria of the above 2 points.

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.