Mask Strap Cover Benefits:-

• Help prevent face marks from the headgear straps.
• Improve the discomfort many people feel from the straps.
• Help protect people who suffer rare skin allergies from the straps by acting as a barrier between the straps and skin.
• Along with the Hose Covers, they help towards taking away the clinical look from the bedroom.
• Made from soft anti-pill fleece with easy-to-apply velcro fastenings which are fully reversible for longer wear before washing.

Please Note - if your problem area is more at the back of the neck, we have an alternative strap cover for this - see the Mask Neck Comfort Strap Cover instead.

Options:-

The Mask Strap Covers are available as either:-

1. One Pair of Double Thickness Fleece which are suitable for deep face marks caused by the straps.
2. One Pair of Single Thickness Fleece  for only light face marks or people wanting comfort rather than protection.
3. One Pair of Single Thickness Wisp Mask Frame Covers, for people who need extra protection/comfort.  This one will fit the Wisp Mask ONLY.

These are handmade in the UK with 16 various designs and colours available to match our other fleece comfort products:-

• Blue
• Black
• Grey
• Cream
• Pink
• Camouflage
• Footballs
• Clouds + Sheep
• Navy Minnie/Mickey
• Purple Minnie/Mickey
• Owls
• Pink with Bears
• White with
• Black Paws Black with White Paws
• Tiger Print
• Leopard Print

The Single and Double Strap Covers are secured over the mask straps with velcro, and they can also be reversed to cut down on washing them too often.

IMPORTANT NOTES

Fix the strap covers to the strap with the velcro facing outwards as it is easier to adjust them if necessary and there will be no risk of the velcro touching the skin.

The pictures show 2 pairs of strap covers on the masks as an illustration of how they fit to the upper and lower headgear straps.  However, most people only need them on the lower straps, so if you do need protection from both areas 2 pairs should be ordered.  (If you want to use them with masks like the Philips Respironics' Amara View, Innomed's Hybrid or the Resmed Mirage Liberty whose top straps come lower down the face you may want to order 2 pairs for full protection).

Due to the smaller size of the products, the Strap Covers supplied in the patterned designs will not always have a lot of the pattern showing like on the larger Hose Covers.

WASHING INSTRUCTIONS

• Handwash or machine wash in cool water, no more than 30 degrees.
• Air dry or tumble dry at a low temperature.
• DO NOT iron.

ORDERS

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3 pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders.   International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any charges that may be added in your own country.

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before purchase.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do!

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

RETURNS

Masks and most products cannot be exchanged, unless faulty, due to health and hygiene issues, in accordance with the Consumer Contracts Regulations, (as stated in our 'Terms and Conditions' ) and where you will find our return address, so if you are unsure about any product please contact us BEFORE purchase or BEFORE opening a sealed packet.

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage.  This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK and Europe, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of Europe do not pay UK VAT charges, so please leave the the 'zero rate eligibility' box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.