This is the new version of the DreamWear Mask which is suitable for mouth breathers, who can now benefit from the great features the original DreamWear brought to the market, such has having the hose connected at the top of the head rather than hanging below the mask.  Philips Respironics describe it as "like wearing nothing at all" and certainly compared to full face masks in general, it really is a light-weight mask.

Hope2Sleep's Observations:-

• Amazed at how quiet the mask is when a good seal is achieved, even at higher pressures on non-invasive ventilators.
   
• Love the way the hose connects at the top of the head, and is a perfect match for people who use the popular Hose Lift as it allows most of the hose tubing to be completely out of the way.
   
• There are 3 sizes of mask frames and 4 sizes of cushions, so it is expected a combination of these should fit most people - if not all.
   
• A good choice for people who struggle with nasal bridge sores, as this mask goes nowhere near that area.  Also this style of mask can help people with a receding jaw as it can often be difficult getting a traditional full face mask to fit correctly both at the nose bridge area and the chin.
   
• The magnetic fasteners work well, but please read the 'Important Notes' at the bottom if you have any devices such as a pacemaker or cochlear implants etc.
   
• A huge benefit for some people is that the frame of this mask can be used with the nasal cushions of the original DreamWear Nasal mask, so for people who don't need a full face mask all the time it is easy to detach the mouth cushion and replace it with the new gel nasal pillows or the nasal cushion.  However, the headgear is not the same on both masks, so a separate DreamWear Nasal Headgear will be needed for using it with the pillows or nasal cushion, but this will still make it cheaper than purchasing a separate mask.
   
• The cushion is very soft, both around the mouth and where the nose inserts into the hole.  However, for people who still like or need a mask liner, there is now a version of the Silent Night Liners that fits both the DreamWear Full Face and the Amara View Full Face masks.
   
• This is another welcome full face mask for people who like to wear reading  glasses in bed, which is impossible with some of the traditional styles.

Philips Respironics say:-

• Freedom of movement

  

  By moving the tube location to the top of the head, DreamWear Full Face offers more freedom of movement during the night. Users stated they didn't need to choose a sleeping position when wearing DreamWear Full Face.

• Under-the-nose full face cushion

  

  The under-the-nose, innovative design of the cushion means no more red marks, discomfort and irritation on the nose bridge.

• Open design offers a wide field of vision

  

  Open design makes it easy to wear glasses, read, watch TV and use a computer or tablet before falling asleep.

• Soft, flexible frame

  

  The soft, flexible frame is comfortable to wear at night. Users have said that it feels like wearing nothing at all.

• A modular design for more options

  

  The modular design allows users to choose the cushion that works best for them, all on one frame.

• Easy to use

  

  Only a few parts for easy assembly, disassembly and cleaning.

• The headgear clips and mask cushion contain magnets" (please see 'Important Notes' below).

Pack Contents:-

There are 2 options for purchase - you can either select the FitPack which contains all the mask cushions to ensure you obtain the correct size, or if you're confident of what size you require you can simply purchase the size of cushion you require.

Important Notes:-

The headgear clips and mask cushion contain magnets

Some medical devices may be affected by magnetic fields. The magnetic clips in this mask should be kept at least 50 mm (2 inches) away from any active medical device with special attention to implanted devices, such as pacemakers, defibrillators and cochlear implants.

It is VERY important to have the correct frame size and here's an image to help show how it should look:-

If a different size of Mask Frame is needed, these can be purchased separately by clicking on THIS LINK and just like the headgear, over time it will stretch and a new frame can make a huge difference without the need to purchase the full mask. In fact all parts of the mask can be purchased only as and when required.

Some Common Questions answered by Philips Respironics:-

From a sound level perspective, the DreamWear Full Face mask is a quiet full face mask. However, since the airflow is located closer to the ears with this design and not routing downward in front of the patient, some people may notice the airflow noise more than a traditional mask.  For most patients the experience is quiet and comfortable with the unique design offering more freedom of movement. However, since this is such a different design, it may take some people some time to get use to the difference in the noise. It’s not louder - simply different.  (We at Hope2Sleep noticed the 1st night of use the mask did sound louder, but after a few nights the noise seemed to disappear!).

There are 3 sizes of frames. How do I choose the right size?

Always start with the medium frame. If the mask is too small, the frame will sit too close to the eyes. If the mask is too big, it will sit too close to the ears. Please refer to the quick start guide or instructions manual for pictures and a thorough description. In most cases, it will be obvious if a different size frame is needed. However, if there are leaks at night or the mask seems to move too much, a different size frame and/or cushion should be tried. 

How do I clean the mask?

If you remove the headgear, cushion and swivel, the frame is essentially one tube. This can be cleaned the same way the short tubing on other masks or the longer CPAP tubing is cleaned. Wash with warm soapy water, it can be rinsed through the swivel connection as well. Set to dry and if there happens to be any remaining moisture in the tube before therapy is started, connecting it to the CPAP with pressure can help to remove this.  The mask may also be cleaned in the dishwasher once a week. The non-fabric parts can be washed on the top shelf of the dishwasher and air dried.  Please refer to the instructions manual that came with the mask. 

What are the cushion sizes?  Does it size the same as DreamWear under the nose nasal cushions?  Does itt size the same as Amara View? 

DreamWear Full Face cushions come in four sizes: small, medium, large, and medium-wide.  The full face cushion, whilst covering both the nose and mouth, is sized based on the nasal opening, just like the under-the-nose cushions.  The nasal opening is the exact same design and shape as the DreamWear under the nose cushion which means, there is  a direct correlation between DreamWear full face and DreamWear under-the-nose sizing – a medium in the full face is a medium in the nasal, etc.  However, the DreamWear full face nasal opening is a different design and shape than the Amara View opening and the two masks size differently.  Therefore, there is not a direct correlation between DreamWear full face and Amara View.  

How can you tell the difference between cushion and frame sizes? 

The cushion indicator is on the front of the cushion next to the arrow that points to the arrow on the frame for the connection. The frame size indicator is on the top of the frame behind the elbow connection.  

ORDERS

Shipping

We try our best to ship all orders received by us Monday-Friday on the same working day if received before 12 noon, and more often than not orders processed before 3pm will be despatched the same day whenever possible.  Weekend or UK bank holiday orders are sent out the next working day.  An automated email is sent when products have been despatched so please check your spam box and add us to your safe senders list.  Also, if you do not receive an email confirmation, please check that you have typed the correct email address in your account.

All orders are sent via 1st class mail within the UK.  Masks and some other more expensive products are always sent via 'signed for' insured delivery and cannot be left in 'safe' places, but there is the option for an alternative shipping address when processing the orders. 

Delivery charges are worked out automatically by weight and you can clearly see the delivery charges before making a payment.  On the rare occasion delivery charges are miscalculated by the website, a refund will be sent, as it is not our policy to make money on postage charges and neither do we add the cost of delivery into the price and offer so-called  'free delivery' like some sites and Ebay pressurise sellers to do! 

Wherever possible with larger parcels, we try to re-use boxes to keep shipping costs down and protect the environment.

If a product is out of stock and the order contains multiple items, the 'in stock' items will be sent immediately and further items will follow upon arrival with no further postage charges incurred.  

Important for International Orders

We can ship most products internationally, but all prices are in UK British Pounds and if paying by debit or credit card the bank will automatically convert to the current conversation rate.  Likewise, if you choose the Paypal option, they will convert into your currency for you as payment is made.  

International orders are sent via tracked Airmail, and whilst we're happy to ship internationally, we cannot be held responsible for any charges that may be added in your own country.

If you purchase from us out of the UK or you move to another country after purchasing products, please be aware that the warranty for CPAP machines, masks and parts from the manufacturers are under warranty  with the manufacturer based in the UK, so you will be responsible for sending the product back to us and will need to pay postage to get the product back to you after exchange or repair, as the manufacturer will not pay for shipping in any country outside of the UK.

RETURNS

Masks, CPAP machines and and most other products are exempt from a refund or exchange unless faulty due to health and hygiene issues - as stated in our 'Terms and Conditions', and in particular due to the risk of cross contamination as they cannot be re-sold. The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Unopened (sealed) products in their original packing can be returned within 14 days for a refund of the product cost, but the purchaser is to pay the return postage, and we would advise retaining proof of postage.  This excludes any faulty goods, for which postage will be reimbursed.  A full refund for the price of the product will be issued when received by us, less the original postage charges when the order was sent to you.

VAT DECLARATION/INFORMATION

Most of the products we sell are eligible for Zero Rated VAT in the UK, and in order to qualify, you should meet the criteria for the following HMRC VAT Declaration:-

1. You or the person you are purchasing on behalf of have "a condition which the medical profession treats as a chronic sickness," (sleep apnoea and sleep disordered breathing, which require therapy, are such conditions).
    
2. "The goods or services are for the personal or domestic use of the customer."

We cannot advise on individual cases, but more information can be found on HMRC’s website under notice 701/7 on the following link  https://www.gov.uk/government/publications/vat-notice-7017-vat-reliefs-for-disabled-people. 

If you are not eligible for Zero Rated VAT then please make sure that the VAT Relief box in unticked so that VAT is applied to the order.

If you are purchasing on behalf of someone else who meets the above criteria, you must provide their name and address, and you will be prompted of this during the checkout process.

Customers living outside of the UK do not pay UK VAT charges, so please leave the the VAT Relief box ticked.  However, we cannot be held responsible for any additional costs incurred when the products reach your own country.

If you are purchasing with the intention of re-selling any products, you are liable to pay VAT on all products so you must untick the 'zero rate eligibility' box which will add VAT to your order.

Any products that our not eligible for zero rate VAT, will not display the VAT Declaration, and VAT will be added at checkout.